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Next Gen ILS Implementation

This is for FALSC's Alma/Primo VE Implementation Project.

IT Support

IT Support for the Alma/Primo VE Implementation Project

FALSC/FLVC recognizes that the success of this project is not just dependent on the coordination and support of the library staff of the 40 institutions, but also on the support of key IT staff at those institutions as well. While Alma and Primo VE are cloud-based services that are configured and maintained by FALSC/FLVC staff, there is data and procedures that are needed from each institution in order for these systems to work properly.

The information on this page outlines many of the areas where FALSC/FLVC will need assistance by IT staff to ensure that when we go live on our new system on July 13, 2021, all functionality that we are supporting with our current system, Aleph, has a working solution with Alma/Primo. If you have any questions concerning the information on this site, please contact Dave Whisenant at



Current IT Contacts

Institution Contact Title E-mail Address
Broward College Barbara Folz-Blum Business Relationship Manager - Data, Learning & Academic Support
  Christina Kemp
  Jack Reitz
Chipola College Matt White Director of Distributed Systems
College of Central Florida Ron Kielty Interim CIO, IT Manager
  Vince Jones Systems Analyst
  Darin McClain Network/Server Support Specialist
College of the Florida Keys Michelle Adam Director, IT
  Linda MacMinn Senior Applications Support Specialist
Daytona State College Michelle Church Coordinator II
Eastern Florida State College Neil Lawton

Sys Admin/Prgrmr Analyst
  Bill White AVP, Chief Information Officer
Florida A&M University Keith Fagg Associate University Librarian
Florida Atlantic University Hansy Ambroise Coordinator, Computer Applications
Florida Gateway College Travis Green

Chief Information Officer
  Robert Charles Network Analyst
Florida Gulf Coast University Sven Hahues Sr Dir, Infrastructure & Ops, Information Technology Services
Florida International University Larissa Goldberg IT Associate Director  
  Karina Delgado ERP Technical Analyst III
  Juan Quintanilla Sys Admin II
  Jairo Lagos ERP Application Developer III
  John Vargas IT Assistant Director
  Eduardo Montiero Associate Director, University Student Systems
  Maria Purvis Systems Administrator II
  Noemi Valle Application Developer III
  Jiali Ding ERP Application Developer II
  Helve Longorias Chief Information Security Officer
  George Fray Head, Library Systems
Florida Polytechnic University Michael Dieckmann Associate Vice President and CIO
Florida SouthWestern State College Jason Dudley Chief Information Officer
  Daniel Ramos Director, Application Development & Integration
  Yuri A. Bolanos Library Technology Systems Specialist
Florida State College at Jacksonville Pete Snell Executive Dir. Network Systems
  Jeff Foster Network Engineer
  Herman Moller Dir of IT Apps
  Wayne Johnson
  Andrew Hall Engineer V
  Alfrid Van Den Heever Software Engineer
Florida State University Jean Phillips Associate Dean for Technology and Digital Scholarship
Gulf Coast State College Trendon Ellis Web Programmer
Hillsborough Community College Daya Pendharkar Chief Information Officer
  Scott Kearney Director, Enterprise Systems
Indian River State College Hans Sorensen Network Technology Coordinator
  Brent Marshall Internet Security Specialist
Lake-Sumter State College Rob Johnson Director of Technology Infrastructure
  Devin Horvath Manager Applications and Database Systems
  Kevin Arms Access Services Librarian
Miami Dade College Alejandro Rodriguez Lopez Senior Network Administrator
  Salvador Vizcarra Senior Network Administrator, SSO/Authentication Integrations
  Patricia Lezpona AVP Enterprise Bus Solutions, Student and Employee Information Integrations
New College of Florida Jeff Smith Director of Technology Support
  Tammara Race Systems, Metadata & Assessment Librarian
North Florida College Nick Skipper Chief Information Officer
  Dani Mays Director of Institutional Research and Reporting
Northwest Florida State College George Stroh System Administrator
Palm Beach State College Don Workman Application Manager
  Rocco Palermo ERP Integrations Manager
  Jason Fogelson Cloud Administration Manager
Pasco-Hernando State College Jan Scott Associate Dean of Enterprise Systems
Pensacola State College

Erin Hernandez

Director Systems Support

Polk State College Robert (Bob) Stack Chief Information Officer
  Freddie Acevedo Network Support Specialist
  Mathew Peneguy Network Support Specialist
  Jennifer Abels Systems Analyst

  Ron Zachary Programmer/Analyst
St. Johns River State College Harry Lane IT Business Analyst
  Richard Anderson Chief Information Officer
St. Petersburg College Chad Mairn Librarian (Library Systems)
  Teresa Phoenix Systems Analyst
  Cheryl Gray Senior Analyst/Programmer
  Richard Conn Senior Developer
  Bernie Enlow Sr Network/Design & Security Engineer (Firewalls)
  Stephen Barlow System Analyst (SSO)
Santa Fe College Jenna Miller ILS Coordinator/Librarian
  Lucian Badea Director, Information Technology Services
  Nasrin Rezaei Information Systems Administrator
Seminole State College Henry Armstrong Applications Portfolio Specialist
  Jeff Pooley Associate Director Server Infrastructure
  Steven Donaway Senior System Administrator Server Infrastructure
  Julio Valentin Director, Network and Telecommunications
  Joe Diaz Associate Director, Desktop Computing
  Pilar Acosta Vice President Information Technology
South Florida State College Chuck Hemler Director, Information Technology
State College of Florida, Manatee-Sarasota Karla Lauer Director, Information Operations
Tallahassee Community College Mike Robeck Director of Enterprise Systems
University of Central Florida Joel Lavoie Library Relationship Manager
  Mike Sink Chief Information Officer
  Matt Fitzgerald Director of Information Security (Identity Management)
  David Canova Director of Enterprise Application
University of Florida Todd Digby Chair, Library IT
University of North Florida Eva Tinc ITS Project Manager
  Hans Priepke Assistant Director, Enterprise Systems
  Jeff Gouge Assistant Director of IT Security
University of South Florida Silvia Onac Coordinator of Library Operations
  Bonita Pollock Assistant Librarian
  Christopher Martinez
  Praveen Sadagopan
  Nada Abdelrahman
University of West Florida Melanie Haveard Exec Director & CTO

  Justin Andrews Lead Enterprise Sys Integrator
  Geissler Golding Director
  Barbara Daley Director
  John Brooks Lead Software Applications Eng,
Valencia College Karen Wilson Sr. Dir, IT Proj Mgmt Office
  Ken Rivera Dir, Network & Infrastructure

List of Enterprise Systems by Institution

Updated October 12, 2020

Institution ERP System Processes
Broward College Workday/HETGroup Patron Files
Chipola College Jenzabar (2013) Patron Files
College of Central Florida Jenzabar (2013) Patron Files
College of the Florida Keys


Patron Files
Daytona State College PeopleSoft Patron Files
Eastern Florida State College Banner Patron Files
Florida A&M University PeopleSoft Patron Files, Fine Files
Florida Atlantic University Banner Patron Files, Fine Files, Patron Photo Files
Florida Gateway College Banner Patron Files
Florida Gulf Coast University Banner/Workday Patron Files, Fine Files
Florida International University PeopleSoft Patron Files, Fine Files, Acquisition Files
Florida Polytechnic University Unit4 Student Patron Files
Florida SouthWestern State College Banner Patron Files
Florida State College at Jacksonville PeopleSoft Patron Files
Florida State University PeopleSoft Patron Files, Fine Files
Gulf Coast State College Banner Patron Files
Hillsborough Community College Colleague by Ellucian Patron Files
Indian River State College Workday Patron Files
Lake-Sumter State College Banner Patron Files
Miami Dade College PeopleSoft Patron Files
New College Banner Patron Files, Fine Files
North Florida College Banner Patron Files
Northwest Florida State College Banner Patron Files
Palm Beach State College

(Switching to Workday in Spring 2021)

Patron Files
Pasco-Hernando State College HETGroup
(Switching to Campus Nexus in Spring 2021)
Patron Files
Pensacola State College   Patron Files
Polk State College HETGroup Patron Files
St. Johns River State College Banner Patron Files
St. Petersburg College PeopleSoft Patron Files
Santa Fe College "Homegrown" Patron Files
Seminole State College PeopleSoft

Patron Files

South Florida State College Banner Patron Files
State College of Florida, Manatee-Sarasota Banner Patron Files
Tallahassee Community College Workday-Was Patron Files, Patron Photo Files
University of Central Florida PeopleSoft Patron Files
University of Florida PeopleSoft Patron Files, Fine Files, Acquisition Files
University of North Florida Banner Patron Files, Fine Files, Acquisition Files
University of South Florida Banner Patron Files, Fine Files
University of West Florida Banner Patron Files, Patron Photo Files
Valencia College Banner Patron Files


Patron Load Files Support

All colleges and universities provide FALSC/FLVC with patron load files on a regular basis. These files contain records for all students, staff, and faculty for their institution which we load into our current Integrated Library System, Aleph. They are uploaded onto our SFTP server and then loaded into Aleph where records are either modified or created. Valid patron records allow users to check out materials as well as authorize access to other services provided by FALSC.

For our new system, Alma, the format of the patron load files changes, which means that each institution will need to re-write the program that generates these files. Once this is done, FALSC would like to have several test files with sample data so that we can make sure that these new files work properly. Details on exactly how this file should be structured are provided in the document, Patron Specifications for Alma.

If you have any questions about the process, please email

Single Sign On Support

Single Sign On (SSO) has been configured and tested for all 40 institutions in both Alma and Primo VE. If you are having issues with SSO, please contact the FLVC Helpdesk at

Bursar Data Files Support

Nine universities use the Bursar Data Files Export service (also called Cash Export service) in our current Integrated Library System, Aleph. Those universities are Florida A&M Univ., Florida Atlantic Univ., Florida Gulf Coast Univ., Florida International Univ., Florida State Univ., New College, Univ. of Florida, Univ. of North Florida, and Univ. of South Florida. This service allows financial data regarding fees and fines to be transferred from Aleph to an institution's enterprise system via a file. This process is usually run on a regular basis.

In order to replicate this service in our new system, Alma, the format of the file changes from a flat file to XML and there are changes to the field structure within the file. Also, the files will be generated on a different schedule. Details on all of this are provided in the following document, Fines/Fees Export from Alma to Bursar.

If you have any questions about the process, please email

OCLC Connexion Client and Web Configuration

For libraries that have a current OCLC Cataloging and Metadata subscription, they will want to set up their OCLC Connexion interface so that records can be sent directly to FALSC's Alma Network Zone (NZ) or the library's Institution Zone (IZ). Below is a link to a document that outlines how to set up this configuration with both the OCLC Connexion Client and the OCLC Connexion web interface. [Note: FALSC highly recommends libraries use the OCLC Connexion Client, if possible. It has more functionality than the web interface. It is very easy to download, install, and configure.]

During the process of setting up this service, staff will need to contact FLVC Help Desk ( and ask for their institution's configuration password.

OCLC-Alma Information Document

Self Check Machine Support

Steps for Connecting Self Check Machines to Alma:

  1. Setup Integration profile in Alma (Alma documentation about configuring Self-Check Integration Profile)
  • FALSC staff will set this up for you initially.
  • Download the Certificate for STunnel. FALSC staff will download and sent it to you as well.
  1. Assign the Self Check machine to a Circulation Desk.
  • FALSC will set this up initially.
  1. Download, install, and configure STunnel. (STunnel Documentation from Ex Libris)
  • During installation, you'll be prompted to enter the following:
    • Country: US
    • State: FL
    • City:
    • Company: Institution Name
    • Unit: Library Name
    • FQDN: Use your institution domain name (ex:
  • Go to the STunnel installation path (ex: c:/program files/....)
    • Locate the file stunnel.conf, and edit using the documentation instructions under "Configuring STunnel."
    • Key & Cert = path to the certificate (ex: client.pem)
    • Accept = The Selfcheck port, use the same port currently in use for your Selfcheck
    • Connect = Use your Alma address (ex:
  1. Start STunnel, then start your Selfcheck system.

Gotchas During Testing

  • Check the user account in Alma to make sure it is not expired.
  • Decide whether you want authentication turn on or off.  There is a setting on Alma to require authentication, and most likely, one on the SelfCheck machine (definitely on the 3>/Bibliotheca machines).  This setting must agree be the same on both.
  • Be sure the item you are testing can be borrowed by the patron type on the user account. Generally, regular loan items should be okay.


Otherwise, FALSC will be happy to assist you as much as needed with your initial testing and setup. Please contact the FLVC Help Desk ( to schedule an online setup and testing session.

Patron Photo Files

Patron Photos of students, faculty, and staff can uploaded into Alma so that they will show when a patron record is displayed in the system. Below are instructions on how institutions that currently use this service in Aleph can configure Alma to do the same.


Patron photos for patron records cannot be added as part of the patron load. They must be loaded separately

  1. Each patron photo file must be given a filename which matches the patron identifier. See the specifications listed below.
  2. To start the process, please submit a case to the FLVC Helpdesk. This can be done by sending an email to requesting this service. FLVC will provide you with a secure username/password and location for you to upload the file of images.
  3. After a full file of patron photos has been processed, the institution has the option of sending delta files on an ongoing basis. The files will be automatically processed by the system if the filename convention is followed.


Photo Specifications and Workflow:

Assemble the images

  • Available formats include: .jpg, .jpeg, .gif, .bmp, .jif
  • All files need to share the same extension
  • Each patron photo should be saved as a separate file.
  • The filename should match the patron ID, in the format XXXXXX.jpg.
  • Zip all pics into one zip file using the following naming convention: patronpics_{institution code}_{dev|test|prod}_{sequence}_{date}.zip

Upload Zipped File

  • Send zipped file to An account is needed to log in.
  • If you need an account, contact the FLVC Help Desk at

An automated process will move the zip file to the Alma server and load the files.




Email Notices Support

How to Allow Patrons to Receive Notices from Alma

Unlike Aleph that uses a print daemon running on local machines at each institution, Alma is set up to send notices to patrons from their servers/domain. Notices to patrons are configured to have a From: email address that has the same domain as the institution. The difference between the sending domain and the From: address in the notice can cause legitimate library notifications to be marked as suspicious and either labelled as spam or blocked entirely. There are two ways to configure Alma and an institution's network so that notices to patrons are routed correctly to their inbox.


Use the Institution's SMTP Server

To configure the Alma Platform to pass the email to an external SMTP server, please refer to "Configure the Mail Handling Integration Profile’ in the following documentation. (FLVC will configure this.) Depending on the firewall policy of the institution, IT staff may need to open access from the Ex Libris cloud to the SMTP server for the relevant port. The outgoing IP range for Alma, Primo VE and Primo Classic can be found here.

IT staff will need to provide FALSC with the following information:

  1. Institution's domain name
  2. Institution's SMTP mail relaying hostname
  3. Username/Password
  4. Whether encryption is used - (encryption port 857)


Use "Sender Policy Framework" (SPF)

SPF is a method of allowing the Ex Libris cloud to send emails on behalf of the institution. When an email is received by a SMTP server, a security check is performed where the IP that had sent the email is compared to the IPs listed in the DNS record for the ‘From Address’ domain. To configure SPF, the DNS administrator of the institution needs to add the Ex Libris mail relay IPs to the institution’s domain in a TXT record. The Ex Libris mail relay IPs differ based on the region of the customer so the relevant ‘SPF Include Entry’ should be chosen. The different ‘SPF Include Entries’ for the different regions can be found here.

This method is fully configured by Institutional IT staff.