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Aleph v. 23 Upgrade: New Features and Functionality

This guide will provide training for the new features and functionality that comes with the upgrade to v. 23.

Duplicate Box - Caution!

***USE THE DUPLICATE BUTTON WITH CAUTION!***

There is a new Duplicate button in AlephILL, it should only be used by library staff in two very specific situations:

  1. The Lending Library has mailed an item to the Borrowing library, but has "Returned" the item in Circ and AlephILL.
    • If there is only ONE suppler, the Borrowing library can ask the Lender to Check-in the Request which will close the Request.
    • Then the Borrowing Library could submit a Duplicate request on behalf of the patron. (Basically, try it again if the patron really wants the title).
    • However, because Automated Renewals in Mango are only available to the patron if the request is placed via Mango, the best thing to do is to ask the patron to place the request again in Mango.
  2. A patron has placed a request for a title that only has ONE supplier, and the request has been unfilled, but is actually available.  

Because UBorrow is unmediated (Unmediated Borrowing), if there are multiple suppliers, the status needs to be correct on both the Borrowing and Lending side, and the system will automatically move requests from one supplier to the next until an available one is found.  For that reason, if there is a problem, please submit a HelpDesk case to have FALSC fix the problem.